At STON, we are dedicated to providing comprehensive CNC services, from pre-order consultation and meticulous production process management to after-sales maintenance, ensuring that our customers receive the best experience at every stage.
Before placing an order, STON offers personalized consultation services to help customers accurately identify their production needs. Our expert team recommends the best CNC equipment configurations based on specific application scenarios, ensuring maximum return on investment.
STON provides precise sample testing based on customer drawings. We record the entire production process, showcasing how our CNC machines efficiently handle the customer's workpieces. This allows customers to directly observe the quality and operation of the equipment, offering substantial decision-making support.
Our technical team conducts a detailed assessment of the customer’s production process, offering optimization suggestions and solution design. Through precise technical evaluations, we help customers choose the most suitable equipment and processes, ensuring improved production efficiency and product quality.
STON assists customers in conducting budget analysis, providing transparent quotes, and offering reasonable delivery time suggestions based on the customer's production schedule.
During production, STON meticulously documents each critical step, including timestamps, and shares this information with customers through videos or photos. This transparency ensures customers can clearly track the production process and progress, ensuring reliability.
Throughout the production process, STON implements multiple quality control measures, including material inspections, in-process testing, and final product verification. We ensure that every piece of equipment meets international quality standards and passes rigorous testing before delivery.
During production, STON maintains close communication with customers. Our project managers regularly report progress and promptly address any questions or needs, ensuring a smooth production process.
STON offers 24/7 technical support, providing assistance through phone, email, or online platforms. Our technical team is always on standby, ready to solve any issues customers may encounter during equipment operation or maintenance.
STON offers 24/7 technical support, providing assistance through phone, email, or online platforms. Our technical team is always on standby, ready to solve any issues customers may encounter during equipment operation or maintenance.
STON provides comprehensive training at the time of equipment delivery and ongoing operational optimization advice based on customer feedback. Our training programs help customers quickly master equipment operation, improve production efficiency, and reduce errors.
STON provides comprehensive training at the time of equipment delivery and ongoing operational optimization advice based on customer feedback. Our training programs help customers quickly master equipment operation, improve production efficiency, and reduce errors.
STON's extensive global service network ensures that customers worldwide receive prompt on-site service. Whether it’s equipment installation, commissioning, or emergency repairs, we respond quickly to ensure uninterrupted production.
STON's extensive global service network ensures that customers worldwide receive prompt on-site service. Whether it’s equipment installation, commissioning, or emergency repairs, we respond quickly to ensure uninterrupted production.
We offer a complete range of spare parts and preventive maintenance programs, helping customers extend equipment lifespan, reduce unplanned downtime, and ensure the equipment consistently performs at its best.
We offer a complete range of spare parts and preventive maintenance programs, helping customers extend equipment lifespan, reduce unplanned downtime, and ensure the equipment consistently performs at its best.
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