CNC Machine Technical Support & After-Sales Service | STON

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Reliable Technical Support That Keeps Your Production Running

From free proofing demonstrations to full visual production tracking and lifelong after-sales care, STON ensures your sheet metal equipment operates at peak performance with zero hassle

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Pre-Sale Support

Professional Pre-Sale Consultation & Proofing

We believe that a successful partnership starts long before the machine is delivered. Our technical team is committed to helping you quickly identify your needs, reduce procurement risks, and improve efficiency

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    Free Proofing Demonstration

    Send us your drawings or material samples. We provide free proofing so you can intuitively evaluate the processing effects and accuracy before making a decision.

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    Customized Solution Design

    Based on your specific industry, workpiece characteristics, and production capacity requirements, we design the most suitable equipment selection and production line integration plan.

Production Tracking

Full Visual Production Tracking & Quality Control

What we deliver is not just a machine, but a stable and transparent delivery chain. You will never have to guess the status of your order

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  • Visual Tracking

    Each stage of production—from raw material sourcing and parts machining to system assembly and function testing—is documented with timestamped photos and videos. We provide regular updates via email, WhatsApp, or cloud drive

  • In-House Precision

    We operate a large, self-owned machining workshop equipped with high-end gantry machining centers. This end-to-end independent processing capability allows us to control assembly accuracy to ±0.05 mm and ensure rapid R&D iteration

After-Sales Guarantee

24/7 Global After-Sales Guarantee

Equipment delivery is just the starting point of our relationship. STON provides a continuous, fast-response support system to minimize your downtime

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    1-Hour Response & 48-Hour On-Site

    For any fault reported, our experienced overseas after-sales team guarantees a preliminary solution or remote video guidance within 1 hour. If hardware repair is needed, we arrange on-site service within 48 hours or expedite parts delivery through authorized service centers

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    Comprehensive Warranty

    All standard machines come with a 1-year full warranty, while highly complex systems can be extended to 18 months. This covers core components like servo motors and CNC systems

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    Lifelong Tracking

    Each machine is assigned a uniquely coded user profile, enabling lifetime technical tracking and free software upgrades

Installation & Training

Professional On-Site Installation & Operator Training

To ensure your production line reaches its designed capacity smoothly, our professional engineers will visit your site for complete equipment assembly and integration commissioning.

Alongside installation, we provide a comprehensive 6-8 days of theoretical and practical training for your operators. This covers daily equipment operation, routine maintenance procedures, and basic troubleshooting. We also provide detailed operator manuals and video tutorials for your team’s long-term reference.

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We provide a comprehensive 6-8 days of theoretical and practical training for your operators

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Часто задаваемые вопросы

Frequently Asked Questions About Technical Support

Question

  • What is your response time if a machine breaks down?

    We have a 24-hour global response mechanism. You will receive a preliminary solution or remote video guidance within 1 hour. For physical repairs, we guarantee a 48-hour on-site visit or expedited parts dispatch to ensure a quick resolution.

  • Do you provide training for our operators?

    Yes, we offer 6-8 days of comprehensive on-site training covering equipment operation, routine maintenance, and troubleshooting, ensuring your team can run the machines safely and efficiently.

  • Are software updates included after the purchase?

    Absolutely. Every STON machine comes with a unique user profile that entitles you to lifetime technical tracking and free software upgrades to keep your operating system up to date.

Need Technical Assistance or a New Solution?

Whether you need troubleshooting support for an existing machine or want to request a free proofing demonstration for a new project, our expert team is ready to help.

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