Sheet Metal Fabrication Equipment FAQ

Our machines are suitable for common sheet metals such as stainless steel, carbon steel, aluminum alloy, and galvanized sheet. The thickness range is typically 0.2mm-6mm, meeting the needs of various industries, including home appliances, hardware, and cabinets. It also fully supports asymmetric and complex customized bending processes.

Yes, customized services are a core strength of STON. We will optimize the machine structure based on your workshop space, load capacity, and specific processing requirements. While ensuring processing accuracy, we adapt the machine to your shop’s existing power and air supply conditions to ensure smooth installation and highly efficient operation.

Absolutely. We offer a comprehensive one-stop service: “on-site installation + commissioning + customized training.” Professional STON engineers will visit your site to complete production line assembly and equipment integration commissioning, ensuring the line reaches its designed capacity. We also provide intensive theoretical and practical training for your operators (typically 6-8 days), covering equipment operation, routine maintenance, and troubleshooting. Following the training, we provide detailed operator manuals and video tutorials.

We operate a 24-hour global after-sales response mechanism. Customers can submit troubleshooting reports via phone, email, or online customer service, and a preliminary solution will be provided within 1 hour. If remote debugging is required, an engineer will provide video guidance within 2 hours. For hardware repairs, domestic customers receive a visit within 48 hours. For overseas customers, we utilize authorized local service centers or expedited delivery of parts (with clear installation instructions) to ensure a rapid resolution.

All of our standard equipment (flexible bending centers, CNC turret punch presses, press brakes, and laser cutting units) comes with a one-year free warranty. For some highly complex automated systems, the warranty period can be extended to 18 months. The warranty covers the repair and replacement of quality issues with core components (such as servo motors, CNC systems, and guide rails). Note: Failures caused by human error, force majeure, or failure to follow the maintenance manual are not covered, but paid repair services are always available.

Yes, extended warranties are available, ranging from 1 to 3 years. These plans are customized based on the equipment type, frequency of use, and your specific needs. A one-year extension for a single device typically costs approximately 3%-5% of the total price, while bulk extensions for multiple devices or full lines offer significant discounts. During the extended warranty period, customers also receive a free annual comprehensive equipment inspection and maintenance service to proactively identify potential faults.

We offer flexible payment options to meet the needs of international trade:
1.Telegraphic Transfer (T/T): Typically a 30% prepayment, with the remaining 70% due before the equipment leaves our factory.
2.Letter of Credit (L/C): We accept irrevocable letters of credit issued by the customer’s partner bank at sight to ensure the security of funds for both parties.All payment methods comply with standard international trade practices and support mainstream settlement currencies such as the US Dollar (USD) and the Euro (EUR).